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Customer Service Professional - Off Shift in Hummelstown, PA at Flagger Force

Date Posted: 1/7/2019

Job Snapshot

Job Description

Flagger Force is hiring a Customer Service Professional in our operations service center to join its team of professionals dedicated to keeping communities moving.

Flagger Force is establishing safe work-zones throughout the entire Mid-Atlantic region with approximately 900 trucks on the road and providing career opportunities to over 1,600 full-time employees. We have 11 operating locations, including our operations service center in Hummelstown, Pennsylvania.


Schedule: Response Shift - Must be flexible

  • Days 
    • Mon - Fri.  Weekends are possible.
  • Hours 
    • 40 hours per week
    • Ex. 8:00 PM - 5:00 AM (Subject to change)

The Customer Service Professional is responsible for providing an exceptional customer experience in a high-volume call center environment for the industry leader in traffic control safety.

As our Customer Service Professional, you will:

  • Assist with employee and equipment dispatch
  • Efficiently gather information from employees and clients in order to troubleshoot and solve problems
  • Assist with tracking of company equipment
  • Communicate with regional facilities to ensure exceptional traffic control service throughout the Mid-Atlantic region
  • Specialize in employee relations
  • Other duties as assigned

Job Requirements

Requirements:

  • 1-2 years of Customer Service, Dispatching and/or Call Center experience
  • Strong multi-tasking and communication skills
  • Strong PC skills and the ability to quickly pick up on new computer systems
  • Excellent customer service skills
  • An Associate’s Degree or Bachelor’s degree preferred
  • Great time management skills 

What We Offer:

  • Competitive benefits package including 401k with company match, Medical/Vision/Dental
  • On-site Gym
  • Employee Appreciation Events
  • Volunteer Time Off to give back to the communities we keep moving
  • On-site Professional Development Opportunities