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Help Desk Technician in Harrisburg, PA at Flagger Force

Date Posted: 7/12/2018

Job Snapshot

Job Description

Are you up for a new challenge every day?

Flagger Force is hiring a Help Desk Technician ito join its team of professionals dedicated to keeping communities moving.

The Help Desk Technician is responsible for r providing technical assistance to internal computer users and support the activities related to daily hardware and software systems. for the industry leader in traffic control safety.

As our Help Desk Technician, you will:

  • Oversee the daily performance of computer systems
  • Answer user inquiries regarding computer software or hardware operation to resolve problems including printing, installation, word processing, electronic mail, and operating systems
  • Observe system functioning to verify correct operations and detect errors
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software
  • Analyze network data to determine network usage, disk space availability, or server function
  • Configure and define parameters for installation or testing of network, hubs, routers, switches, controllers, multiplexers, or related networking equipment
  • Configure security settings or access permissions for groups or individuals
  • Track network support activities
  • Evaluate network performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes
  • Identify the causes of networking problems, using diagnostic testing software and equipment
  • Occassional travel to other regional offices will be required



Job Requirements

Must Haves:

  • A Bachelor’s degree in Computer Science or other related field preferred
  • 1-2 years of prior help desk experience preferred
  • Strong working knowledge of Microsoft Office software systems
  • Exceptional verbal, written, analytical, and reasoning skills

What We Offer:

  • Competitive benefits package including 401k with company match, Medical/Vision/Dental
  • On-site gym
  • Employee Appreciation Events
  • Volunteer Time Off to give back to the communities we keep moving
  • On-site Professional Development Opportunities

Flagger Force is an Equal Opportunity Employer